MASTER SERVICES AGREEMENT
THIS MASTER SERVICES AGREEMENT (this “Agreement”) is made and entered into as of (the “Effective Date”) by and between Lost Boys Industries, LLC, an Arizona limited liability company (“Company”), and (“Customer”).
R E C I T A L S
WHEREAS, Customer and Company have agreed to enter into this Agreement pursuant to which Company shall manufacture for, and supply to (as applicable pursuant to any Accepted Purchase Order (as defined below)), Customer for the Term (as defined below) certain Product (as defined below) and Customer shall accept and pay for those certain Products;
NOW, THEREFORE, in consideration of the mutual promises and covenants herein contained, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, Company and each Customer agree as follows:
A G R E E M E N T
(a) “Customer-Supplied Materials” means the materials, designs, specifications, artwork, text, logos, and similar
materials supplied by Customer to Company under this Agreement and/or related to an Accepted Purchase Order.
(b) “Purchase Order” means a written or electronic order form submitted by Customer in accordance with the terms of
this Agreement to Company authorizing the manufacture of the Product. Accepted Purchase Orders (as defined)
shall be made part of this Agreement.
(c) “Price” means the price of the Products and Services set forth in the applicable Price Exhibit.
(d) “Product” means, on a product-by-product basis, the product(s) identified in the applicable Accepted Purchase
(e) “Terms” means the terms of payment set forth in the applicable Terms Exhibit.
(f) “Price Exhibit” means that Exhibit A Price Exhibit attached hereto and incorporated herein that sets forth Product
Services pricing and other relevant terms.
(g) “Terms Exhibit” means that Exhibit B Terms Exhibit attached hereto and incorporated herein that sets forth terms
and other relevant terms.
(h) “SLA Exhibit” means that Exhibit C Service Level Agreement attached hereto and incorporated herein, provided,
however, the terms of this Agreement shall control in the event of any inconsistency between this Agreement and
the Exhibit C SLA.
2. Scope; Services; Purchase Orders.
(a) Scope of Agreement. This Agreement, its exhibits, and the Accepted Purchase Orders constitute the entire
agreement for the purchase, sale and provision of the Products between Company and Customer, and supersede all
previous communications, representations and agreements, whether oral or written, between the parties. This
Agreement (including any and all exhibits and Accepted Purchase Orders) sets forth the terms and conditions
which apply to the Products, notwithstanding any other forms transmitted by Customer to Company.
(b) Purchase Orders. Customer shall send Purchase Orders to Company via a mutually agreeable method, which may
change from time to time.
(c) Acceptance of Purchase Orders. Upon receipt of a Purchase Order, Company has two (2) business days to reject
such Purchase Order, and if such Purchase Order is not rejected during this period, it shall thereafter be deemed
accepted (the “Accepted Purchase Order”); provided, however, if Customer is above its credit limit, then all
Purchase Orders shall not be deemed accepted until Company accepts any such Purchase Order, which it may
accept or reject in its sole discretion. Only Accepted Purchase Orders shall be binding. In the event Company
cannot produce the Products set forth in an Accepted Purchase Order (e.g., overcapacity, shortage of materials,
etc.), the parties shall work in good faith to modify the Accepted Purchase Order.
3. Production and Purchase Terms.
(a) During the Term, Manufacturer agrees to manufacture the Products according to the terms and conditions as set forth in this
Agreement; provided, Company has no obligation to produce products set forth in an Accepted Purchase Order.
(b) During the Term, Customer agrees to purchase and accept the Products, for the Price, according to the terms and conditions
as set forth in this Agreement.
(c) In the event of a conflict between the terms of any Accepted Purchase Order and the terms of this Agreement, the terms of
this Agreement shall prevail, except to the extent that the applicable Accepted Purchase Order expressly and specifically
states an intent to supersede this Agreement on a specific matter. Any amendment to the terms of this Agreement contained
in an Accepted Purchase Order shall be effective solely with respect to the terms of this Agreement as incorporated in such
Accepted Purchase Order, and not to the terms of this Agreement or the terms of any other Purchase Order. Any amendment
to the terms of this Agreement, including without limitation the Price Exhibit and Terms Exhibit, shall be effective for all
Accepted Purchase Orders, unless such amendment specifies otherwise.
(d) Price Exhibit. The Price Exhibit shall be applicable throughout the Term; provided, however, Company may modify the
Price Exhibit, upon notice to Customer, in the event market conditions result in an increase in price/cost of materials, labor,
freight, or similar matters.
(e) Terms Exhibit. The Terms Exhibit shall be applicable throughout the Term; provided, however, Company may modify the
Terms Exhibit, upon notice to Customer, in the event there is a change to Customer’s creditworthiness, financial market
forces, order volume, or similar matters.
(f) Invoice and Payment Terms.
(i) Customer shall pay each invoice for the Products in United States Dollars COD, unless otherwise agreed upon in
the Terms Exhibit. In the event Customer fails to make any payments when due, late fees will be charged as
follows: a two percent (2%) late fee and interest of one and one half percent (1.5%) of the outstanding balance per
month, or the maximum allowed by law, whichever is lower. Company shall recover any and all expenses
incurred in collecting payments due, including, without limitation, any bank charges, collection agency fees, and
any legal expenses, including court costs and attorneys’ fees. Notwithstanding anything to the contrary in this
Agreement and/or Purchase Order, in the event of any late payment by Customer that is not cured within ten (10)
days from the date of notice thereof, Company may (a) suspend production of any Products, and (b) elect that any
and all Product Orders, up to the credit limit, become immediately due and payable.
4. Production and Quality Control.
(a) Quality. Company shall exercise commercially reasonable efforts to utilize equipment, machinery, production methods and
manufacturing quality control procedures that meet the generally accepted industry criteria for the production of Products.
The parties acknowledge that it is typical for slight garment color variations in Products and such variations shall not
deemed an incorrect color or be included in the Damage Allowance (as defined).
(b) Subcontractors. Company may utilize one or more subcontractors to produce the Products.
5. Shipment and Delivery.
(a) Packaging and Shipment. Products shall be shipped in a commercially reasonable manner. Company will use its discretion
in choosing suitable packaging materials, unless otherwise agreed by Parties.
(b) Under Shipment. The Damage Allowance (as defined) shall apply to under shipments. Company shall notify Customer of
units in Purchase Order that will not be shipped out. For the avoidance of doubt, under shipment that falls within the
Damage Allowance, shall not be subject to rejection and shall be considered full delivery under the Accepted Purchase Order.
(c) Production Time. Accepted Purchase Orders shall have a production time of four (4) business days; provided, however, if
such timeline is not reasonably achievable due to factors such as over capacity, shortage of materials or labor, the parties
shall work in good faith to modify the Accepted Purchase Order.
(d) Service Level Agreement. Company will meet the terms of the Service Level Agreement attached as Exhibit C to this
Agreement, subject, however to this Agreement.
(e) Title. Unless otherwise set forth, title and risk of loss on Products shall pass to Customer upon Product’s shipment on common carrier.
6. Acceptance and Rejection of Product.
(a) Acceptance. Customer may reject any Products (but only those Products) which fail to meet the Acceptance Criteria (as
defined); provided, however, Customer is deemed to accept the Product and waives its right to reject such Product unless it
has rejected product, in writing, within the shorter of the following time period: (i) fifteen (15) days from receipt of the
Product to its end-consumer (the party that the Product is shipped to), (ii) ten (10) days from receipt of the Product to
Customer’s own or contracted warehouse; or (iii) the expiration of the consumer’s return period with Customer.
“Acceptance Criteria” shall mean substantial conformance to the Accepted Purchase Order, subject, however, to the terms of this Agreement.
(b) Damage Allowance. Notwithstanding anything to the contrary herein, a one percent (1%) damage allowance on all
Products aggregated for each calendar month will be allowed (the “Damage Allowance”). For the avoidance of doubt, such
Damage Allowance is the amount of damaged product that is acceptable by Customer and which is not subject to rejection,
return, chargeback or similar remedy. To calculate the Damage Allowance, all Products for each calendar month shall be
aggregated. For Customer supplied materials, please refer to Exhibit D.
(c) Charge Backs. Charge backs will be assessed by unit, and on problem units only (units that are subject to rejection), for
any such units that surpass the Damage Allowance. Charge backs shall be the actual reasonable cost of the damaged units
to Customer. Charge backs shall not include consequential damages, lost profits, or other indirect costs. Customer shall be
responsible for the cost of shipment to Customer or Customer’s end-consumer of replacement Product.
(d) Limitation of Liability. IN NO EVENT SHALL COMPANY BE LIABLE FOR CUSTOMER’S COSTS OF
PROCURING SUBSTITUTE PRODUCTS, MATERIALS OR SERVICES. EXCEPT FOR THE INDEMNITY
OBLIGATIONS SET FORTH HEREIN AND CUSTOMER’S PRODUCT ORDER MINIMUM AND SERVICE FEE, IN
NO EVENT SHALL COMPANY OR CUSTOMER BE LIABLE FOR ANY LOST PROFITS OR GOODWILL,
INTERRUPTION OF BUSINESS, OR OTHER INDIRECT, INCIDENTAL, EXEMPLARY, PUNITIVE, OR
CONSEQUENTIAL DAMAGES OF ANY KIND ARISING OUT OF THIS AGREEMENT AND THE PRODUCT
ADDENDUMS, REGARDLESS OF WHETHER THE CLAIM IS BASED ON BREACH OF CONTRACT, TORT
LIABILITY (INCLUDING NEGLIGENCE) OR OTHERWISE. Except for the indemnity obligations herein, no party
shall be liable to the other party for damages, losses and causes of action (whether in contract, tort (including but not
limited to negligence)) or otherwise in excess of the aggregate amount paid by Customer to Company for Products within
a six (6) month period prior to the event that gives rise to such claim.
(e) Warranty Disclaimer. Except as otherwise stated herein, Company hereby specifically disclaims any and all warranties,
express and/or implied, including, but not limited to, the implied warranties of merchantability of Products, fitness for a
particular purpose of Products, title and non-infringement.
7. Term and Termination.
(a) Term. The term of this Agreement shall commence upon the Effective Date and shall continue for a period of two (2)
years (the “Term”), unless terminated as provided in this Agreement. At the time of expiration of the Term, unless notice is
provided in writing by either party to the other party of its intent not to renew, this Agreement shall be renewed for
additional one-year (1-year) periods.
(b) Termination. This Agreement may be terminated by the parties at any time by mutual written consent; provided, however,
Customer may only terminate this Agreement for convenience upon ninety (90) days prior written notice to Company;
provided, further, Customer may only terminate this Agreement for cause if Company materially breaches this Agreement
and it has not cured such breach within thirty (30) days after written notice is provided by Customer.
(c) Effect of Expiration or Termination. All sections of this Agreement, shall survive any termination or expiration of this
Agreement; provided, further, upon expiration or termination of this Agreement, Company is deemed not to accept any
additional Purchase Orders unless agreed upon in writing.
Customer agrees to maintain, at all times during this Agreement and for a period thereafter until all potential claims would be barred by the applicable statute of limitations, insurance to cover its risks under this Agreement (including without limitation Customer’s indemnity obligations herein) with coverage amounts commensurate with customary levels in the market. Such insurance shall be on an occurrence, not claims-made, basis. Customer’s insurance shall be primary to Company’s insurance. Each such policy required herein shall be primary and non-contributory as to any/all Company policies of insurance. Company agrees to maintain, at all times during the Term, insurance it deems reasonably necessary to perform the Service.
Customer agrees to defend, indemnify and hold harmless, Company each of its officers, directors, employees, affiliates, agents and representatives from and against all claims, actions, losses, expenses, suits, demands, damages or other liabilities including reasonable attorney’s fees related to or arising out of any alleged infringement of any patent, trademark, copyright or other intellectual property or proprietary of Customer and/or the Customer-Supplied Materials.
(a) Force Majeure. Neither party will be liable for any failure to perform any obligation under this Agreement, or for delay in
such performance, to the extent such failure to perform or delay is caused by circumstances beyond its reasonable control
that make such performance commercially impractical, including without limitation fire, storm, flood, earthquake,
explosion, accident, war, acts of a public enemy or rebellion, insurrection, sabotage, epidemic, quarantine restrictions,
labor disputes, labor shortages, transportation embargoes, delays in transportation, shortages of materials, fuels or power,
acts of God, acts of any government or any agency thereof, and judicial action; provided, however, any suspension of
performance by reason of this Section will be limited to the period during which the cause of suspension exists.
(b) Invalid Provisions. If any provision of this Agreement is held to be illegal, invalid or unenforceable, then and in that event
such provision will be reformed (made less restrictive) to make this Agreement and such provision or application, valid
and enforceable, and the Agreement, as reformed, will remain in full force and effect. If such illegal, invalid or
unenforceable provision cannot be reformed, then and in that event it will be fully severable and this Agreement will be
construed and enforced as if such illegal, invalid or unenforceable provision had never been a part of this Agreement.
(c) Arbitration; Governing Law. Any dispute, controversy or claim arising out of or relating to this Agreement, including the
formation, interpretation, breach or termination thereof and the Product Addendums, including whether the claims asserted
are arbitrable, will be referred to and finally determined by arbitration in accordance with the Commercial Arbitration
Rules of the AAA, applying Arizona Law, and such arbitration shall take place in Maricopa County, Arizona. The
arbitral award shall be final and binding. The parties agree to share equally the fees and expenses of any arbitrator, and
any administrative charges and expenses. Nothing in this Section shall limit the rights of one party in seeking injunctive
relief from a court of competent jurisdiction within the State of Arizona or in the state, or jurisdiction, where injunctive
relief is necessary. In the event that any action or proceeding, including arbitration, is commenced by any party hereto for
the purpose of enforcing any provision of this Agreement, the parties to such action, proceeding, arbitration or appeal of
any award, judgment, decision or resolution may receive as part of any award, judgment, decision or other resolution of
such action, proceeding, arbitration or appeal their costs and reasonable attorneys’ fees as determined by the person or
body making such award, judgment, decision or resolution. Should any claim hereunder be settled short of the
commencement of any such action or proceeding, including arbitration, the parties in such settlement shall be entitled to
include as part of the damages alleged to have been incurred reasonable costs of attorneys or other professionals in
investigating or counseling on such claim. TO THE FULLEST EXTENT PERMITTED BY LAW THE PARTIES WAIVE
ANY AND ALL RIGHT TO TRIAL BY JURY.
(d) Independent Contractors. Each Party acknowledges and agrees that the other Party is an independent contractor in the
performance of each and every part of this Agreement and is solely responsible for all of its employees, contractors and
agents and its labor costs and expenses arising in connection therewith. The Parties are not partners, joint ventures,
franchisor-franchisee or otherwise affiliated, and neither has any right or authority to make any statements, representations
or commitments of any kind, or to take any action, which shall be binding on the other Party, without the prior written
consent of the other Party.
(e) No Waiver. The failure of either Party to enforce its rights under this Agreement at any time for any period shall not be
construed as a waiver of such rights.
(f) Assignment. This Agreement may be transferred or assigned by both Customer and Company with the prior written
consent of both parties. Subject to the foregoing limitation, this Agreement shall be binding on, inure to the benefit of, and
be enforceable by the parties and their respective heirs, successors and valid assigns.
(g) Construction and Interpretation. Headings and captions are for convenience only and are not to be used in the
interpretation of this Agreement. This Agreement is in English only, which language shall be controlling in all respects,
and all versions hereof in any other language shall not be binding on the Parties hereto. All communications and notices to
be made or given pursuant to this Agreement shall be in the English language. The terms and conditions as set forth in this
Agreement have been arrived at after mutual negotiation, and it is the intention of the parties that its terms and conditions
not be construed against any party merely because it was prepared by one of the parties.
(h) Notices. All notices required or permitted under this Agreement will be in writing and will be deemed received (i) when
delivered personally; (ii) when sent by confirmed facsimile or electronic mail; or (iii) seven (7) days after having been sent
by registered or certified mail, return receipt requested, postage prepaid. All communications will be sent to the addresses
set forth below or to such other address as may be designated by a party by giving written notice to the other party
pursuant to this section.
(i) Counterparts. This Agreement may be executed in counterparts, each of which shall be deemed an original but all of which
together shall constitute one and the same instrument. This Agreement may be executed by facsimile
Subject to Section 3(d) of the Agreement
See current pricing tables for use in this agreement.
Subject to Section 3(d) of the Agreement
1. Credit Terms.
Manufacturer is currently willing to extend a Credit to Customer. At no point shall an outstanding balance be paid more than ten (10) calendar days from shipment of Products.
Personal Guarantees from all individuals and entities with more than 5% ownership of Customer are required to establish Credit.
Any orders passing credit limit will require a deposit, if credit has not become available via payment on previous orders.
SERVICE LEVEL AGREEMENT
PRODUCTION SERVICE LEVEL AGREEMENT (“PRODUCTION SLA”) FOR FULFILLMENT SERVICES.
(a) Timeframe for Fulfillment. Subject to Section 5 of the Master Services Agreement (MSA) that this is an Exhibit
thereto, except for invalid Purchase Orders, and subject to the exceptions set forth in Section 1(b) of this exhibit,
Company will fulfill all Accepted Purchase Orders within four (4) business days for all Products. For purposes of this
Production SLA, an order shall be deemed “fulfilled” when it is marked as “shipped” in Company’s automated system.
It is expected that DTG and stocked products will ship within two (2) business days, and that Screen printed or
embroidered products will require four (4) business days, for stocked products. Orders received by twelve o’clock
(12:00 CST) will be considered received on that day.
(b) Exceptions. The production times set forth in Section 1(a) above shall not apply to the following:
(i) If in any twenty-four (24)-hour timeframe, the amount of Purchase Orders exceeds the Production
Forecast (as defined below) by twenty percent (20%) or more;
(ii) Any individual Purchase Order that is ten percent (10%) or more of the total dollar value of Purchase
Orders received by Company in a twenty-four (24)-hour timeframe;
(iii) Any Purchase Order that is a complex multi-part order that requires special handling, packaging, non
inventoried items, and/or outsourcing;
(iv) If in any calendar month, the amount of Purchase Orders exceeds the Production Forecast (as defined
below) by twenty percent (20%) or more;
(v) Any Purchase Order delayed due to mutually agreed-upon maintenance or system redesign issues;
(vi) Any Purchase Order delayed due to factors not reasonably within Company’s control (such as volume
of traffic on the Internet; software or hardware malfunctions not within the reasonable control of
Company or that delay Company’s receipt of a Purchase Order, ability to fulfill a Purchase Order or
ship a Purchase Order; supply issues by vendors; acts of God; force majeure events or otherwise); or
(vii) As otherwise set forth in the MSA.
Company and Customer agree to timely notify each other if Purchase Order volume may contribute to a failure to comply with the production terms set forth in Section 1(a) to this exhibit.
(c) Forecasts. At least thirty (30) days prior to each calendar quarter during the Term, Customer will supply to Company a
written monthly forecast of the Product Orders, subdivided by SKU, that it expects to be placed by End Users during
such calendar quarter (the “Production Forecast”). Customer agrees to update the Production Forecast at least four (4)
weeks prior to any marketing campaign or peak or holiday periods. At least ten (10) days prior to the beginning of each
calendar quarter during the Term, Customer will also provide Company with a written daily Production Forecast. If
Customer fails to provide any Production Forecast by the applicable deadline set forth above, the Production SLA will
not apply to any Product Orders placed during such time period.
(d) Quality of Production. All Products shall be free from defects in material and workmanship. Notwithstanding the
foregoing, Company shall not be responsible for the print quality or content that is a result of the Image submitted by
Customer’s end users as determined in good faith by Company and the already agreed upon quality criteria. Upon
receipt of the Product Order by Company, such Product Order shall be irrevocable by Customer and not subject to
cancellation or any change made by Company or any of Company’s end users.
(e) Method of Production. The method of production of any Product Order will be decided upon by the Customer, unless
otherwise agreed. Any products that customer may wish to screen print, will need to be submitted to Company five (5)
business days in advance of that Product Order.
(vi) Quality Issues. Subject to the MSA, Company shall be responsible for returns of a Product if such
Product is rejected, and Company’s sole responsibility will be to credit the cost of that unit if in
excess of the Damage Allowance. In the event that Product returns exceed five percent (5%),
Company and Customer agree to review the end user support process and issues to determine the
cause, if any, of such end user dissatisfaction and correct or rectify any determined causes. Customer
agrees that such an instance shall not be deemed a material breach for purposes of this Agreement.
Customer shall cooperate with Company to determine the cause of end user complaints regarding the
(vi) Fulfillment Issues. In the event Company fails to fulfill an Accepted Purchase Order in accordance
with Section 1(a) of this Exhibit (subject to the limitations set forth herein), Company shall, at no
additional cost to Customer, work to remedy the situation for the end user including but not limited to
expediting the Accepted Purchase Order and/or upgrading shipment for such Accepted Purchase
Order. Notwithstanding the foregoing, Company shall not be responsible for paying to upgrade
shipment of Accepted Purchase Orders (1) until the shipping delay affects twenty five percent (25%)
or more of Accepted Purchase Orders on any particular Business Day (excluding those Purchase
Orders exempted from the Production SLA as set forth herein) or (2) if the delay is the result of force
majeure, as described in Section 10(a) of the (MSA).
(vi) Return Issues. In the event an item is returned in excess of the Section 6(b) of the MSA, the financial
responsibility shall pass to the parties as follows:
1. Customer takes financial responsibility when:
a. Returned for incorrect size due to end user error
b. Returned from carrier
i. If a package is returned to Company due to incorrect address, customs denial, or
any other scenario arising from Customer or end user error and Customer
wishes to resend package, Customer is responsible for the cost of additional
c. Returned due to poor quality of the actual digital image itself
2. Company takes financial responsibility when:
a. Quality issue
i. If the merchandise is returned if the end user was sent incorrect merchandise
(garment or design), Company will credit the cost of that unit if in excess of the
Damage Allowance. Company is not responsible for reprints if the original
image itself is low quality.
b. Returned for incorrect size or address or any other fault due to Company error.
In the event of any inconsistency between this SLA Exhibit and the MSA, the terms of the MSA shall control.
PRODUCTION DAMAGES EXHIBIT
All garments will be inspected upon receiving to warrant if usable for production before initiating production. Lost Boys Industries, LLC cannot accept responsibility for the product after goods have been shipped to the customer, as each end user of the product will care for it differently.
Manufacturer will ensure that the embellishment will be applied to the product properly and will be assessed by in-house testing, but will not be responsible for any additional testing. It is customers responsibility to test their own goods prior to production to ensure that the particular product meets their own requirements. Each customer has their own individual quality and performance standards, and the bonding of screen printing, heat-transfer, appliqué, embroidery, and welding varies from fabric to fabric
3. Damage Allowance.
Manufacturer will perform at best to deliver, at minimum, the ordered quantity for each and every size on the Purchasing Agreement. Damage allowance accepted at a 2% ratio on standard printing and a 5% ratio on special treatments and applications. Embellishment services on misprint and damaged products will not be billed and will be refunded and/or credited to the customer.